No Answer
To forward incoming calls only when there is no 
answer press the 
 
so key.
Select
 
No Answer 
 
Enter the number/extension you wish to forward 
your calls to. 
Scroll to the 
Forward Aer Rings
 
eld and enter the 
required number of rings before the call forwards.
To disable the call forward press the 
 
so key 
from the home view screen. 
Select 
No Answer 
 
 
Press the
 
Disable
 
so key.
Placing a Call on Hold
Hold
 Press the Hold soft key
Resume
 Press the Resume soft key
Quick User Guide
Placing a Call
Using the handset Li the handset and enter 
the required number you wish to dial by using the 
phone keypad.
Using a headset Press the headset buon 
and enter the required number you wish to 
dial by using the phone keypad.
Using the speakerphone Press the 
speakerphone buon and enter the required 
number you wish to dial by using the phone keypad.
Answering a Call
To answer an incoming call you can either:
Ending a Call
To end an acve call you can either:
Transferring Acve Calls
Blind Transfer 
A blind transfer allows you to transfer a call to 
another party without announcing the call prior to 
the transfer compleng.
During an acve call press the
 
Transfer 
 
so key.
Press the
 
Blind
 
so key
Enter the desnaon number/extension you are 
transferring the call to.
Your call will be automacally transferred.
Consult Transfer
A consult transfer allows you to announce the call to 
the party you are transferring to.
During an acve call press the
 
Transfer 
 
so key.
Enter the desnaon number/extension you are 
transferring the call to.
When the other party answers the call, announce 
the call.
Press the
 
Transfer 
 
so key once again and your call 
will be transferred.
If the other party refuses to accept the call, press 
the
 
Cancel
 
so key and you will be returned to 
the original caller.
Li the 
handset
Press the 
speakerphone 
buon
Press the 
headset 
buon
Press the ‘New 
Call’ So Key
Replace the 
handset
Press the 
speakerphone 
buon
Press the 
headset 
buon
Press the ‘End 
Call’ So key
Mung the Microphone
During a call press the mute button so all 
other parties can’t hear you.
To disable mute, press the mute button again.
Polycom VVX 410
End Call
New Call
Forwarding Incoming Calls
Always 
To forward all incoming calls press the 
 
so key. 
Select
 
Always 
 
Enter the number/extension you wish to forward all 
your calls to.
Press the
 
Enable
 
so key
An arrow
 
 
is displayed on the phone screen 
against your line to show your calls are forwarded.
To disable the call forward, press the 
 
so key 
from the home view screen.
Select
 
Always 
 
Press the
 
Disable
 
so key.