Poly VVX Series Self-installation and Configuration Guide 7
VOIP 9-1-1
Important information regarding emergency calls:
9-1-1 service is available in a non-standard way with SaskTel IBC. The caller’s location and telephone
number are not automatically transmitted with the 9-1-1 call. The caller must orally provide the information
to the operator answering the call. For calls made from within Canada and the United States, an operator
will answer the 9-1-1 call, request the caller’s telephone number, location and emergency service
required and route the call to the public safety answering point serving the location provided by the caller.
If the 9-1-1 caller cannot communicate his or her location or when a 9-1-1 call is disconnected before the
9-1-1 caller's location can be determined, and the operator cannot re-establish contact with the caller,
SaskTel will use the registered service address to route the call to the appropriate Public Safety
Answering Point.
9-1-1 calls made from locations outside of Canada and the United States cannot be completed by the
operator. The caller will be told to use an alternate service to place the emergency call.
9-1-1 calling via SaskTel IBC is provided subject to the availability of 9-1-1 service at the customer’s
physical location. SaskTel IBC, including 9-1-1 dialing, may not function in the event of a power failure or
internet service provider service outage or if the account has been suspended or terminated for non-
payment or other permitted reasons.
Service charges ordinarily applicable for service address changes will not be charged as they are
required to update the 9-1-1 service address database.
Because the service can be moved temporarily, the customer is required to update their address when
using the service somewhere other than the original registered location. Temporary address updates can
be made at www.sasktel.com/voip911 using the 10-digit phone number and the same password used for
voice mail service. Once submitted, location updates will be made in real time.
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