promethean ActivPanel User Manual

40 ActivPanel User Guide
Most of the time your interactive pen display will work flawlessly. But if you are having trouble,
Promethean recommends you do the following:
1. If the driver failed to load properly, first perform the recommended action in any error message that
may appear on your screen. If that does not solve the problem, review the troubleshooting procedures
in this chapter.
2. If the pen display does not function properly, refer to the troubleshooting sections on the following
pages. See also Display troubleshooting, or look in the Pen tablet troubleshooting. Your problem may
be described there and you can try the solution offered.
3. Open the AtivPanel pen display Read Me file for any information updates. You can also check the
product FAQs (Frequently Asked Questions) on the Promethean web site for your region.
4. If you are having a compatibility conflict between the pen display and a new hardware or software
product, consider downloading an updated software driver. Promethean periodically updates the
software driver to maintain compatibility with new products. See Obtaining driver downloads.
5. If you have tried the suggestions in this guide and still cannot resolve the problem, then contact
Promethean for Technical Support. See the Technical support options and the Read Me file for
information on where to obtain support for your region.
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Testing the interactive pen display
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Testing your pen
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Display troubleshooting
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Pen tablet troubleshooting
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Technical support options
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Obtaining driver downloads

promethean ActivPanel Specifications

General

Resolution	4K UHD (3840 x 2160)
Display Type	LED
Screen Sizes	55", 65", 75", 86"
Operating System	Android
Connectivity	HDMI, USB, Ethernet, Wi-Fi
Integrated Speakers	Yes (varies by model)
RAM	4GB or higher (varies by model)
Storage	32GB or higher (varies by model)