promethean ActivPanel User Manual

52 ActivPanel User Guide
Troubleshooting
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If you have a problem with your interactive pen display, first check the appropriate Installation section in
this guide to make sure the unit is installed correctly. Then review the Troubleshooting procedures.
If you cannot find the answer in this guide, you may find updated information about your problem in
the appropriate Read Me file for your platform (located on the Installation CD). You can also check the
product FAQs (Frequently Asked Questions) on the Promethean web site for your region.
If you have an Internet connection, you can download the latest software drivers from the Promethean
web site for your region. See Obtaining driver downloads.
If you cannot solve the problem and you think your Promethean product is not working properly, contact
the Promethean support staff for the area where your product was purchased. See the Promethean pen
display Read Me file, located on the Installation CD, for contact information.
When you call, you should be at your computer with the following information available:
•
This manual.
•
Pen display serial number. (See the label on the back of the unit.)
•
Driver version number. (See the Installation CD or click on the ActivPanel Tablet control
panel About button.)
•
The make and model of your computer, and operating system version number.
•
The make, model, and connection type of your video card.
•
A list of peripheral devices attached to your computer.
•
The software application and version you were using when the problem occurred.
•
The exact wording of any error message that appeared on your screen.
•
What happened and what you were doing when the problem occurred.
•
How you tried to solve the problem.
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Promethean periodically updates the software driver for the tablet portion of the interactive pen display
to maintain compatibility with new products. If you are having a compatibility problem between your
interactive pen display and a new hardware or software product, it may be helpful to download a new
Promethean software driver (when available) from the Internet.

promethean ActivPanel Specifications

General

Resolution	4K UHD (3840 x 2160)
Display Type	LED
Screen Sizes	55", 65", 75", 86"
Operating System	Android
Connectivity	HDMI, USB, Ethernet, Wi-Fi
Integrated Speakers	Yes (varies by model)
RAM	4GB or higher (varies by model)
Storage	32GB or higher (varies by model)