promethean ActivPanel User Manual

46 ActivPanel User Guide
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If you encounter problems with the tablet portion of the interactive pen display, see the following tables.
Your problem may be described here, and you can try the solution offered. Be sure you refer to the pen
display Read Me file for the latest information.
For additional information, visit Promethean’s KnowledgeBase at www.prometheankb.com
General Problems
The computer does
not have an available
USB port.
Check if there is an available USB port on a USB hub. If not
available you will need to add a USB hub or USB card.
A USB device plugged into
one of the pen display USB ports
does not function.
1. Make sure the pen display itself is properly connected to a
working USB port on your computer.
2. Then be sure the pen display is powered on and that the power
LED lights blue. The unit contains a powered USB hub and the
integrated USB ports will not work when the power is off.
3. If the USB device does not work, try plugging it into a USB port
directly on your computer.
4. If your USB device is still not functioning properly, contact the
manufacturer for that particular device.
The pen display power
LED
is off.
Make sure the pen display power switch is turned on.
Check that the AC power adapter is plugged into both the pen
display and an active power outlet.
Use only a power adapter specified for use with your pen display;
other adapters may cause damage to your product.
The pen works only in mouse
mode, and does not draw or write
with pressure sensitivity.
The driver software for the tablet portion of the pen display was
not installed or did not load properly.
Make sure the driver software is installed and functioning.
Install the driver software in accordance with the instructions found
in the Installation section of this manual.
The pen does not draw or write
with pressure sensitivity.
Some applications require that you turn on the pressure capabilities
within the application or selected tool before the pen will respond
as a pressure-sensitive tool.
Verify also that your application supports pressure sensitivity.
Clicking is difficult. Open the Tablet control panel and go to the Pen tab.
Try using a lighter Tip Feel.
The pen selects everything or
will not stop sketching.
Open the ActivPanel Tablet control panel and go to the Pen tab.
Move the Tip Feel slider toward Firm or select Details... and
increase the Click Threshold setting. If this does not help, see
Testing your pen.

promethean ActivPanel Specifications

General

Resolution	4K UHD (3840 x 2160)
Display Type	LED
Screen Sizes	55", 65", 75", 86"
Operating System	Android
Connectivity	HDMI, USB, Ethernet, Wi-Fi
Integrated Speakers	Yes (varies by model)
RAM	4GB or higher (varies by model)
Storage	32GB or higher (varies by model)