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Provision DVR-906M - TROUBLESHOOTING; DVR Troubleshooting

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TROUBLESHOOTING PRO-VISION® Video Systems
DVR-906M SYSTEM GUIDE
65 provisionusa.com
DVR Troubleshooting
Problem
Possible Causes
Solution
DVR has no lights on and will not
boot up.
DVR has no battery power or ground
signal (no lights on DVR).
Check the fuse(s) on the red battery power and
black ground wires on the DVR power cable for
proper connection.
DVR has lights on, but will not boot
and begin recording.
DVR has no ignition signal.
Check the green ignition wire on the DVR power
cable for connection when the vehicle key is
ON.
Ignition signal is set improperly.
DVR’s are shipped with a high level (12-24VDC)
ignition level setting, if you are using a ground
ignition the ignition level must be changed in the
interface.
There is an excessive current draw or
power short on a camera, cable or
accessory.
Disconnect each item from the DVR one at a
time to determine which item was preventing
the boot.
The DVR powers on when the key
is off and off when the key is on.
Ignition signal is set improperly.
DVR’s are shipped with a high level (12-24VDC)
ignition level setting, if you are using a ground
ignition the ignition level must be changed in the
interface.
The DVR remains on after the key
is turned off.
The ignition power off delay is set on
the DVR.
Adjust the power off delay in the DVR menu to 0
seconds to make it turn off with the ignition.
DVR will not load the SD Card.
The SD card is not inserted fully.
Ensure the SD card is fully inserted and clicked
into DVR, it should be flush with the DVR
faceplate.
The SD card is locked in write
protected mode.
Remove the card and ensure that the switch on
the card is up towards the contacts of the card.
The SD card is not properly formatted
for use in DVR.
Ensure the card is a PRO-VISION SD card and
is formatted to the FAT32 file system (Requires
IT help).
SD Card is corrupted.
Reformat the SD card to FAT32, contact tech
support if needed.
SD Card physically damaged.
Contact sales to purchase a replacement.
DVR will not load the Solid-State
Drive (SSD).
The SSD card is not full seated in the
drive tray.
Ensure the SSD is full inserted and clicked into
DVR, it should be flush with the DVR faceplate
(screws are recommended but not required).
The SSD card is not properly
formatted for use in DVR.
Ensure the SD card is formatted to the FAT32
file system (Requires IT help).
SSD Card is corrupted.
Reformat the SSD card to FAT32, contact tech
support if needed.
The Status light on the DVR or
event button is flashing RED.
The DVR is not recording because it
does not have a disk loaded.
See the “DVR is not loading SD card/SSD”
section above.
The DVR is not recording because
the SD/SSD is full of video.
Free up space on the disk by enabling
Overwrite in the DVR’s web interface or by
deleting the Alarm video on the disk.
The DVR is not recording because of
a software issue internally.
Contact Tech Support.