Don’t enable MAC address filter.
4.1.11 I can’t see other cameras in multi-device configuration by remote access
If you want to view all the cameras in your WAN. Make sure that each camera you add in multi-device settings
can be logged-in using DDNS name and port number. Use DDNS domain name to fill in the host checkbox, not
camera’s LAN IP. Double check your settings. (Details: Set Multi-Device for WAN).
4.1.12 I only see black screen or unusual code when remotely logged in
If you could access the login page in a remote place, it indicates that your DDNS settings are correct. But if
you could not see live video, but only some undefined characters, it may be internet speed problems,
especially if the camera works OK via Wi-Fi.
4.1.13 There’s no picture (Problems with ActiveX Controller)
If using IE browser to connect the camera for the first time, and there is no image displayed, you might need to
install ActiveX. You need to change some browser settings to enable ActiveX. (See: For IE Browser).
4.1.14 Problems with network bandwidth
The image frame rate is subject to the following factors:
1. Network bandwidth.
2. PC performance, network environment and display preference setting (brightness, theme, etc).
3. The number of visitors (too many visitors will slow down the image frame rate).
4. Choice of switch or hub (use a switch for multiple IP Camera Servers rather than a HUB).
4.1.15 How to register an account from DDNS web
You can enter http://www.dyndns.com and register an account.
4.1.16 Pop-up the prompt” Fail to connect to the device…”?
This prompt only appears in the case of using multiple cameras.
When you set multiple cameras, and the device status light changes to yellow please make sure the
cameras are connected to power and working correctly.
4.2 Default Parameters
Default network Parameters
IP address: dynamic
Subnet mask: dynamic
Gateway: dynamic
DHCP: Disabled
DDNS: factory DDNS and third party DDNS
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