Qomo Interactive Whiteboard User Manual

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Problem Trouble Shooting
※Please refer to this list if your whiteboard use USB connection.
Problem Trouble Shooting
Reason
Reason
Reason
Try the following
Whiteboa
rd
Do not
work
There is no server
icon at the lower
right of the screen
Server program is not
running
Run server program
Server program is not
installed
Install server program
Server icon is red
Whiteboard is not
connected to computer
Connect whiteboard to
computer by USB cable
Something wrong with
server program
Uninstall server program and
install server program again
Server icon is green
Wrong calibration
Please calibrate again
Pen battery has bad
connection
Take off battery and install
again.
Pen battery has not power
Replace battery or charge
pen.
The writing pen is damaged
Replace pen
The
calibratio
n points
can not
appear
Can not see green
“ 十 ” cursor on
whiteboard
The projector vertical
adjustment or horizontal
adjustment is not correct, it
caused some part of screen
overstep whiteboard
projection area
Adjust projector
Can not
write
Can see mouse
pointer move, but
there is no stroke
The software is not in writing
mode
Switch to writing mode
The pen tip did not been
pressed
Press pen tip on screen when
you write
Under desk mode,
can see mouse
pointer move, but
under writing mode,
can not write
pressed right button on pen
when you write
Please do not press right
button on pen when you write
stroke color is
same to background color
Change stroke color or
background color
Wireless
pen can
write, but
there is
warp
Only some area
has warp
Wrong calibration
Calibrate again
Projection screen has
distortion
Adjust projector

Qomo Interactive Whiteboard Specifications

General

Brand	Qomo
Model	Interactive Whiteboard
Category	Interactive whiteboard
Language	English