Quest Service Policy
Congratulations! You have purchased one of the finest instruments available, manufactured by
one of the most respected names in safety & industrial hygiene instrumentation. Your
instrument is backed by a limited warranty that seeks complete customer satisfaction. Should
your instrument require service for any reason, you can expect prompt and courteous attention.
You must obtain a return authorization prior to shipment
. We reserve the right to refuse any
shipments forwarded without prior authorization.
The following information will expedite the service process and is required when obtaining
return authorization:
1. Model and serial number of each instrument.
2. Description of work required and symptoms of any failures for each instrument.
3. VISA, MasterCard or American Express credit card -- or -- company purchase order
number (non-warranty service only).
4. Billing and/or return shipping addresses.
Use one of the methods below to obtain return authorization, service pricing and shipping
instructions.
International Customers
Contact your local, factory-authorized distributor from whom the product was purchased. To
obtain the name of the local factory-authorized distributor, contact us via email at
service@quest-technologies.com, via telephone at +(1)-262-567-9157 or via fax at +(1) 262-567-
4047.
U.S.A Customers Only
• Go to the service section of our web site at www.quest-technologies.com.
• Contact us via email at service@quest-technologies.com
• Contact us at (800) 245-0779. Office hours are 8:00 AM to 5:00 PM U.S. Central
Time.
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