Wuhan Raycus Fiber Laser Technologies Co., Ltd.
User Guide of RFL- RFL-C1500X/C2000X
6 Warranty, Return and Maintenance
6.1 General Warranty
Raycus warrants that all Raycus fiber laser products are conformed to applicable product
specifications under normal use and are free from defects in materials and workmanship. The
warranties start on the date of shipment from Raycus for a period of time as set forth in the
applicable purchase contracts or product specifications. Raycus has the right to choose to repair
or replace any product that proves to be defective in materials and workmanship selectively
during the warranty period. Only products with particular defects are under warranty. Raycus
reserves the right to issue a credit note for any defective products produced in normal conditions.
6.2 Limitations of Warranty
The warranty does not cover the maintenance or reimbursement of our product of which the
problem results from tampering, disassembling, misuse, accident, modification, unsuitable
physical or operating environment, improper maintenance, damages caused by those who are not
from Raycus due to excessive use or not following the instructions. Customer has the
responsibility to understand and follow this instruction to use the device. Any damage caused by
fault operating is not warranted. Accessories and fiber connectors are excluded from this
warranty.
According to the warranty, client should write to us within 31 days after the defect is
discovered. This warranty does not involve any other party, including specified buyer, end-user
or customer and any parts, equipment or other products produced by other companies.
WARNING: It is the customer’s responsibility to understand and follow
operating instructions in this User Guide and specifications prior to
operation-failure to do so may void this warranty. Accessories and fiber
connectors are not covered by this warranty.
6.3 Service and Repair
Do not open the device. There are no user serviceable parts, equipment or assemblies
for user in this product. All service and maintenance shall be performed by qualified Raycus
personnel.
Please contact Raycus as soon as possible when problems under warranty about
maintenance happened to the product.
The product returned with permission should be placed in a suitable container.
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