RAZ Emergency Service
The RAZ Emergency Service requires a
separate subscription and is an alternative
emergency service to 911. It is designed
to assist those users who, as a result of
their Alzheimer’s or dementia, imagine
emergencies and/or call 911 repetitively.
It can also be helpful to people who want
help for any reason, but who do not want
to call 911. To initiate an emergency call
simply press and hold the red button labeled
“Emergency.” Calls will be answered by a
private emergency dispatch agent who will
know that the caller suffers from memory
loss and will determine whether to contact
911 guided by this knowledge. Also, when
the user initiates an emergency call, text
messages can be sent to up to three (3)
designated caregivers, providing caregivers
the opportunity to cancel the emergency call
so that 911 is not contacted.
The RAZ Emergency Service is managed
by the caregiver in the section of the RAZ
Care app titled “RAZ emergency service.”
To access this section in the app, tap on
the More tab and tap on “RAZ Emergency
Service.” The caregiver can enter the
user’s medical information under “Medical
Condition(s)”. This information is provided
to the emergency dispatcher during a call.
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