DXT ELECTRIC TROUBLESHOOTING
Problem Possible Cause Solution
Electric motorbike does not run Undercharged battery
Loose wires or connectors
Charge the battery. A new battery should have been charged for at least 12 hours
before using the electric motorbike for the first time and up to 12 hours after each
subsequent use.
Check all connectors. Make sure the charger connector is tightly plugged into the
charging port, and that the charger is plugged into the wall.
Make sure power flow to the wall outlet is on.
Check all wires and connectors to make sure they are tight.
The fuse will burn out and automatically shut off the power if the motor is overloaded.
Electric motorbike was running
but suddenly stopped
Burned-out fuse An excessive overload, such as too heavy a rider or too steep a hill, could cause the
motor to overheat. Replace the fuse with a new one of equal amperage. Correct the
conditions that caused the fuse to burn out and avoid repeatedly burning out fuse
(Refer to page 9 of this manual).
Contact your local Razor authorized service center for diagnosis and repair.
Short run time (less than
15 minutes per charge)
Motor or electrical switch damage
Undercharged battery
Tires are not properly inflated
Battery is old and will not accept
full charge
Brakes are not adjusted properly
Charge the battery. A new battery should have been charged for at least 12 hours
before using the electric motorbike for the first time and up to 12 hours after each
subsequent use.
Check all wires and connectors. Make sure the battery connector is tightly plugged
into the charger connector, and that the charger is plugged into the wall.
The tires are inflated when shipped but they invariably will lose some pressure
between the point of manufacturing and your purchase. Refer to instructions on
page 6 of this manual to properly inflate tires.
Even with proper care, a rechargeable battery does not last forever. Battery life can
vary depending on proper maintenance and usage of unit. Replace only with a Razor
replacement battery.
Refer to brake adjustment instructions on page 9 of this manual.
Electric motorbike runs
sluggishly
Riding conditions are too stressful
Tires are not properly inflated
Electric motorbike is overloaded
Use only on solid, flat, clean and dry surfaces, such as pavement or level ground.
The tires are inflated when shipped, but they invariably will lose some pressure
between the point of manufacturing and your purchase. Refer to instructions on
page 6 of this manual to properly inflate tires.
Make sure you do not overload the electric motorbike by allowing more than one
rider at one time, exceeding the maximum weight limit, going up too steep a hill or
towing objects behind the product.
Sometimes the product doesn’t
run, but other times it does.
Loose wires or connectors
Motor or electrical switch damage
Check all wires around the motor and all connectors to make sure they are tight.
Contact your local Razor authorized service center for diagnosis and repair.
Electric motorbike does not stop
when applying the brake
Brakes are not adjusted properly Refer to instructions on page 9 of this manual to properly adjust brakes.
Electric motorbike makes loud
noises or grinding sounds
Chain is too dry. Apply a lubricant such as 3 in 1
™
or Tri-Flow
™
to the chain.
For more troubleshooting tips, a list of available replacement parts or to locate an authorized Service Center in your area,
visit our website at www.razor.com or call toll free +1 866 467 2967 to speak to a live Customer Service Representative
*Unit should be turned OFF and fully charged prior to doing any Troubleshooting
NOTE: All troubleshooting steps should be performed by an adult only
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