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Issue Potential Cause Solution(s)
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Smoke
coming from
hopper
ER-1
ER-2
ER-3
Excess ash in re
pot
Pellet level very
low in hopper
Excess pellet dust
lining auger tube
causing burn back
Power failure
Grill hasn’t ignited
in over 30 minutes
RTD unplugged/
grill overheated
Clean grill interior.
Add more pellets to hopper.
Remove pellets from hopper and
vacuum out hopper, auger tube,
and re pot.
Make sure power is plugged into
working GFCI outlet, and outlet is
not tripped.
Turn grill off, then back on again to
reset controller and clear code.
Refer to “Grill will not light / turn
on” in Troubleshooting (Page #14)
Check RTD connection and let grill
cool. Turn grill off, then back on
again to reset controller and clear
code.
33
We pride ourselves on our grills, grilling accessories, and on
our commitment to serve you. Please consult the chart below
to help resolve issues you may encounter.
Also, please don’t hesitate to contact us with any issues.
Due to varying qualities of pellet brands, we
give you the ability to adjust your minimum
feed rate downward in the event that your
grill is running hot at lower temperatures.
However, if you experience a sudden loss, followed by
an immediate increase, in grill temperature then your
grill has experienced a ame out and automatically
relit. This signies that your minimum feed rate was
adjusted too low and needs to be increased.
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