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Issue Potential Cause Solution(s)
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Fire
continues
to go out
Pellets are
not being
delivered
to re pot
Flare ups
Excessive
grease/
build up
Pellet quality / age
Hopper obstruction
Hopper obstruction
Auger failure
Excessively
greasy food while
temperature setting
is too high
Excessively greasy
food
Inspect pellets; ensure that pellets
are dry and have not broken down
into sawdust.
If problem persists, remove pellets
from the hopper and clean ash
from your re pot, replace with
clean dry pellets.
Unplug grill. Remove pellets from
hopper. Clean hopper of any
obstructions or build up.
Unplug grill. Remove pellets from
hopper. Clean hopper of any
obstructions or build up.
Remove cooking grate and ame
deector plate; visually inspect
auger turning in the re pot.
(Note: the auger turns very slowly)
If auger is not turning, you may
have an obstruction in your hopper.
Clean out pellets and try again. If
problem persists, your auger motor
may need to be replaced. Call
Customer Service.
Cook at 350ºF or below when
cooking excessively fatty foods.
Cook at 350ºF or below when
cooking excessively fatty foods.
32
We pride ourselves on our grills, grilling accessories, and on
our commitment to serve you. Please consult the chart below
to help resolve issues you may encounter.
Also, please don’t hesitate to contact us with any issues.
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