Redback Technologies
Owner’s Guide – Redback Smart Inverter - v1.4 3
Contents
Welcome ................................................................................................................................................. 5
Introduction ............................................................................................................................................ 5
Getting help ............................................................................................................................................ 5
Other resources ....................................................................................................................................... 5
Transfer of ownership ............................................................................................................................. 5
System overview ..................................................................................................................................... 6
Know your product .................................................................................................................................. 7
Features and benefits of your Redback system .................................................................................... 7
System limitations ................................................................................................................................ 7
Product dimensions .............................................................................................................................. 8
Typical installation ................................................................................................................................ 8
EMS module nameplates ...................................................................................................................... 8
Getting the best from your system ........................................................................................................... 9
Keep your system in good condition ..................................................................................................... 9
Use Smart Load Control (optional hardware is needed) ..................................................................... 10
Monitor performance ......................................................................................................................... 10
8.3.1 MYRedback app .................................................................................................................... 10
8.3.2 Redback portal ...................................................................................................................... 10
Inverter operation ................................................................................................................................. 11
Shutdown procedure .......................................................................................................................... 11
Restart procedure ............................................................................................................................... 12
Connect your system to the internet ...................................................................................................... 13
Ethernet .............................................................................................................................................. 13
Bluetooth ............................................................................................................................................ 14
Troubleshooting .................................................................................................................................... 15
Most frequent symptoms ................................................................................................................... 15
Inverter unexpectedly or frequently shutting down ........................................................................... 16
Multiple inverter installations ............................................................................................................. 16
Internet connection problems ............................................................................................................ 16