Redback ST10000 - Troubleshooting; Troubleshooting Backup Circuit Power Loss

Troubleshooting
22 Owner’s Guide – Redback ST10000 and BE14000-HV – v1.6
Troubleshooting
Backup circuit has no power
The most common causes are overloaded circuit
isolators
tripping OFF (anytime), or the battery being fully
discharged (during a grid outage).
Troubleshoot using the
guide
below.
The total power load matters, and it adds up fast: a
kettle, toaster, large fridge, TV, iron, and a few lights
may
exceed a backup circuit’s allowable power
delivery.
This rule applies even when the grid is
connected.
Indication
Probable cause
Action
No power on
the
backup
circuit (during a
grid outage)
BATTERY SYSTEM DC
isolator is OFF
(down)
Turn BATTERY
SYSTEM DC isolator ON.
Contact your installer if you suspect the Battery
System DC isolator is tripping.
Battery is depleted.
On a partly cloudy day, minimise the loads on the backup circuit
—the inverter
shuts down if demand exceeds the supply
available from solar e.g. when the
panels are shaded. Otherwise, wait for grid power to be restored.
Battery depletes
prematurely.
As above, and contact your installer if you suspect the battery is not charging
correctly.
The
House Backup
Circuit isolator is
tripping
Faulty appliance,
overload
, or
electrical fault.
Identify and deactivate any suspect or excess appliances. Reset the house
Backup Circuit isolator at the switchboard.
If the problem persists, contact your installer
for assistance.
The
Inverter BACKUP
AC isolator has tripped
The inverter
backup
circuit
is overloaded
Reset the
BACKUP AC isolator (move up). If it trips
immediately,
minimise loads on the backup circuit and
try again
.
The
Inverter BACKUP
AC isolator trips
repeatedly.
A more complex
problem exists.
Place the inverter in Bypass mode (up). This supplies
power to the backup
circuit from the switchboard.
Contact your installer
.
Solar Supply Main
Switch trips
There is a wiring or
inverter fault.
Contact your installer for assistance.
Note: The Solar Supply Main Switch is
usually located on the main switchboard.