Redback ST10000 - Troubleshooting Inverter Shutdowns; Troubleshooting Internet Connectivity

Redback Technologies
Owner’s Guide – Redback ST10000 and BE14000-HV - v 1.6 23
Inverter unexpected shutdown
The inverter may shut down or isolate itself from the grid if it detects supply conditions that may cause damage to the inverter
or batteries; or create an unsafe situation. Incident causes can be diagnosed by examining the data available on the portal.
Unexpected shutdowns may occur in the following circumstances:
Cause
Relevant charts for
diagnosis (in portal)
Comment
Continuous Backup Load exceeds
10k
W.
Backup Load
- Power
May occur when too many devices are active on the
backup circuit.
Backup Load exceeds
16.5kW for more
than
60 seconds.
Backup Load
- Power
May occur w
ith too many devices or when a high start-
up current device turns on.
Backup Load exceeds available Battery
+ Solar power.
Backup Load
- Power; Battery- Power; PV- Power
If internal temperature is greater than
60
°
C.
Inverter
- Temperature
Battery
Cabinet-Temp.
Output is reduced above 45
°
C.
Grid supply is not of acceptable
quality, as defined by AS/NZS 4777.2.
Grid
-Voltage Grid-Frequency
Grid
-Status
The
EMS and backup circuit will operate if power is
available from PV or batteries. Ask your
installer or
electricity provider to investigate if grid supply is
frequently poor.
Internet connection problems
Occasionally, your inverter may lose internet connection and be reported as “offline”. Ethernet connected systems usually self-
repair after a system restart. Wi-Fi problems usually require that the system is re-onboarded. The most common causes of
“offline” reports are:
Indication
Connection affected
Remedy
Ethernet
Wi-Fi
Change of Internet Service Provider e.g., Telstra,
Optus, TPG, Dodo etc
 
Ethernet: Restart the system.
Wi-Fi: Restart the system and re-onboard.
New router or modem
 
Change of Network name or SSID
 
Changed settings in router or modem
 
Changed Wi-Fi or Network password

Wi-Fi: Restart and re-onboard
Too many users or devices on your home Wi-Fi
network

Limit users or devices; upgrade Wi-Fi router;
connect inverter using ethernet.
Wi-Fi signal is weak or variable due to obstructions
or distance between the inverter and your Wi-Fi
router’s antenna.

Experiment with Wi-Fi router locations; use a Wi-
Fi extender; connect using ethernet.
Attempting connection to a 5Ghz Wi-Fi network

This equipment is not compatible with 5Ghz Wi-Fi
networks. Use a 2.4Ghz network or ethernet.