Troubleshooting
120
7
Cannot connect to the Scan-
Router delivery software.
The ScanRouter delivery soft-
ware may not be supported by
the machine.
Update to the latest version of
the ScanRouter delivery soft-
ware.
Cannot access the machine us-
ing ScanRouter EX Profes-
sional V2.
ScanRouter EX Professional V2 does not support user authen-
tication.
Cannot log off when using the
copying or scanner functions.
The original has not been
scanned completely.
When the original has been
scanned completely, press [#],
remove the original, and then
log off.
[ProgDest] does not appear on
the fax or scanner screen for
specifying destinations.
[Restrict Adding of User Destina-
tions] is set to [On] in [Restrict
Use of Destinations] in [Extended
Security], so only the user ad-
ministrator can register desti-
nations in the address book.
Registration must be done by
the user administrator.
Stored files do not appear. User authentication may have
been disabled while [All Users]
is not specified.
Re-enable user authentication,
and then enable [All Users] for
the files that did not appear.
For details about enabling [All
Users], see p.20 “Specifying
Access Permission for Stored
Files”.
Destinations specified using
the machine do not appear.
User authentication may have
been disabled while [All Users]
is not specified.
Re-enable user authentication,
and then enable [All Users] for
the destinations that did not
appear.
For details about enabling [All
Users], see p.29 “Protecting the
Address Book”.
Cannot print when user au-
thentication has been speci-
fied.
User authentication may not
be specified in the printer
driver.
Specify user authentication in
the printer driver.
For details, see the printer
driver Help.
If you try to interrupt a job
while copying or scanning, an
authentication screen ap-
pears.
With this machine, you can
log off while copying or scan-
ning. If you try to interrupt
copying or scanning after log-
ging off, an authentication
screen appears.
Only the user who executed a
copying or scanning job can
interrupt it.Wait until the job
has completed or consult an
administrator or the user who
executed the job.
Cannot register entries in [Pro-
gram No.10] for program regis-
tration in the copier or printer
function.
If “Change Initial Mode” is set
to [Program No.10] in [General
Features] in [Copier / Document
Server Features], entries can be
registered in [Program No.10]
only by the machine adminis-
trator.
The machine administrator
must carry out the registra-
tion.
Condition Cause Solution
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