Ricoh Aficio MP C2030 Security Reference

Condition Cause Solution
Cannot authenticate using the
TWAIN driver.
Authentication is not possible
while the machine is editing the
Address Book data.
Wait until editing of the Address
Book data is complete.
After starting "User Management
Tool" or "Address Management
Tool" in SmartDeviceMonitor for
Admin and entering the correct
login user name and password,
a message that an incorrect
password has been entered
appears.
"Restrict Use of Simple
Encryption" is not set correctly.
Alternatively, "SSL/TLS" has
been enabled although the
required certificate is not installed
in the computer.
Set "Restrict Use of Simple
Encryption" to [On].
Alternatively, enable "SSL/TLS",
install the server certificate in the
machine, and then install the
certificate in the computer.
See "Setting the SSL / TLS
Encryption Mode".
Cannot access the machine using
ScanRouter EX Professional V3 /
ScanRouter EX Enterprise V2.
"Restrict Use of Simple
Encryption" is not set correctly.
Alternatively, "SSL/TLS" has
been enabled although the
required certificate is not installed
in the computer.
Set "Restrict Use of Simple
Encryption" to [On].
Alternatively, enable "SSL/TLS",
install the server certificate in the
machine, and then install the
certificate in the computer.
See "Setting the SSL / TLS
Encryption Mode".
Cannot access the machine using
ScanRouter EX Professional V2.
ScanRouter EX Professional V2
does not support user
authentication.
ScanRouter EX Professional V2
does not support user
authentication.
Cannot log off when using the
copying functions.
The original has not been
scanned completely.
When the original has been
scanned completely, press [ ],
remove the original, and then log
off.
"Program Dest." does not appear
on the fax screen for specifying
destinations.
"Restrict Adding of User
Destinations" is set to [Off] in
"Restrict Use of Destinations" in
"Extended Security", so only the
user administrator can register
destinations in the Address Book.
Registration must be done by the
user administrator.
User authentication is enabled,
yet stored files do not appear.
User authentication may have
been disabled while [All Users] is
not specified.
Re-enable user authentication,
and then enable [All Users] for
the files that did not appear.
8. Troubleshooting
190
8

Ricoh Aficio MP C2030 Specifications

General

Brand	Ricoh
Model	Aficio MP C2030
Category	All in One Printer
Language	English