Ricoh InfoPrint 1532

Print quality troubleshooting
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Troubleshooting
Print quality troubleshooting
To help isolate print quality problems, print the “Print defects guide” and check for repeating defects. If repeating defects are
not appearing print the Print Quality Test Pages.
Note: A (check mark) appears to the left of an item to indicate that it is selected.
1 Turn the printer off.
2 Hold down and , and turn the printer on.
The Performing Self Test message appears followed by Config Menu.
3 Press until Prt Quality Pgs is selected, and then press .
The pages are formatted. The Printing Quality Test Pages message appears, then the pages print. The
message remains on the operator panel until all the pages print.
After the Print Quality Test Pages print, to exit the Config Menu:
4 Press until Exit Config Menu is selected, and then press .
5 The messages Resetting Printer and Performing Self Test appear, and the printer returns to Ready.
If another type of print quality problem exists, see the Troubleshooting chapter in the User’s Guide on the publications CD.
Solving print quality problems
The information in the following table may help you solve print quality problems. If these suggestions still do not correct the
problem, call for service. You may have a printer part that requires adjustment or replacement.
Problem Action
Print is too light. • The toner may be low. To utilize the remaining toner, remove the cartridge by gripping
the handles with both hands. With the cartridge arrows pointing downward, firmly
shake the print cartridge side-to-side and front-to-back several times to redistribute the
toner. Reinstall the cartridge and then press
. Repeat this procedure multiple times
until the print remains faded. When the print remains faded replace the print cartridge.
• Change the Toner Darkness setting in the Quality menu.
• Change the Brightness setting in the Quality menu.
• Change the Contrast setting in the Quality menu.
• If you are printing on an uneven print surface, change the Paper Weight and Paper
Texture settings in the Paper menu.
• Verify the correct print media is being used.
• Verify you are using the correct printer drivers.
Toner smears or print comes
off the page.
• If you are printing on an uneven print surface, change the Paper Weight and Paper
Texture settings in the Paper menu.
• Verify the print media is within the printer specifications. See Understanding paper
and specialty media guidelines for more details.