Solving print quality problems
109
Troubleshooting
Characters have jagged or
uneven edges.
• Change the Print Resolution setting in the Quality menu to 600 dpi, 1200 Image Q,
1200 dpi, or 2400 Image Q.
• Enable Enhance Fine Lines.
See the tables on page 110 for more settings information.
• If you are using downloaded fonts, verify the fonts are supported by the printer, the
host computer, and the software application.
• Verify the print media type and print tray type settings match.
• Verify you are using the correct printer drivers.
Part or all of the page is
printed in black.
Check the print cartridge to see if it is installed correctly.
The job prints, but the top and
side margins are incorrect.
• Make sure the Paper Size setting in the Paper menu is correct.
• Make sure the margins are set correctly in your software application.
Ghost images appear. • Make sure the Paper Type setting in the Paper menu is correct.
• Replace the charge rolls.
• Replace the print cartridge.
• Replace the photoconductor kit.
Some of the print is cut off on
the sides, top, or bottom of
the media.
Move the guides in the tray to the proper positions for the size loaded.
Print is skewed or
inappropriately slanted.
Transparency print quality is
poor.
• Use only transparencies recommended by the printer manufacturer.
• Make sure the Paper Type setting in the Paper menu is set to Transparency.
Problem Action
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