When print jobs are canceled
Messages Causes Solutions
"91: Error" Printing was canceled by the
auto job cancel function due
to a command error.
Check that the data is valid.
"An error occurred while
processing an Unauthorized
Copy Prevention job. The
job was cancelled."
You tried to store a file in the
Document Server when the
[Unauthorized Copy
Prevention] was specified.
On the printer driver, select a job type
other than [Document Server] in "Job
Type:" or deselect [Unauthorized Copy
Prevention].
"An error occurred while
processing an Unauthorized
Copy Prevention job. The
job was cancelled."
The [Enter User Text:] field
on the [Unauthorized Copy
Prevention for Pattern
Details] screen is blank.
On the printer driver's [Detailed
Settings] tab, click [Effects] in "Menu:".
Select [Unauthorized Copy
Prevention], and then click [Details] to
display [Unauthorized Copy
Prevention for Pattern Details]. Enter
text in [Enter User Text:].
"An error occurred while
processing an Unauthorized
Copy Prevention job. The
job was cancelled."
The resolution is set to a
value less than 600 dpi
when [Unauthorized Copy
Prevention] is specified.
On the printer driver, set the resolution
to 600 dpi or higher, or deselect
[Unauthorized Copy Prevention].
"Collate has been
cancelled."
Collate was canceled. Turn off the power, and then back on
again. If the message appears again,
contact your service representative.
"Exceeded the maximum unit
count for Print Volume Use.
The job has been
cancelled."
The number of pages the
user is permitted to print has
been exceeded.
For details about print volume use
limitation, see Security Guide.
"Receiving data failed." Data reception was aborted. Resend the data.
"Sending data failed." The machine received a
command to stop
transmission from the printer
driver.
Check if the computer is working
correctly.
"The selected paper size is
not supported. This job has
been cancelled."
Job reset is automatically
performed if the specified
paper size is incorrect.
Specify the correct paper size, and
then print the file again.
9. Troubleshooting
146
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