Riello UPS Sentinel Dual SDU 10000 User Manual

44 pages

Questions and Answers:

J
James MorganSep 8, 2025
How to fix Riello UPS if it is connected to the mains, but does not switch to stand by mode (the display does not light up)?
- J
  jacob05Sep 8, 2025
  If your Riello UPS doesn't switch to stand-by mode, verify the connection to the input terminal. The UPS cannot function without the neutral connection. Ensure the 1/0 switch is set to 1 and that the isolator is closed. Confirm that mains power is present and restore the protection if the upstream protection device has intervened, ensuring there is no overload or short circuit on the UPS output.
P
Philip BaileySep 7, 2025
Why is my Riello UPS operating off the batteries even though mains power is present?
- R
  randybergerSep 7, 2025
  Your Riello UPS might be operating off the batteries because the upstream protection device has intervened; in this case, restore the protection, ensuring there is no overload or short circuit on the UPS output. Alternatively, the input voltage may be outside the allowed operating values for mains power. If this is the case, wait for the input mains voltage to return within the tolerance limits; the UPS will automatically return to mains operation.
L
Levi CochranSep 6, 2025
What to do if no power reaches the load connected to my Riello UPS?
- J
  Jay DuncanSep 6, 2025
  If no power reaches the load, check the connections to the output terminal and ensure they are properly connected. If the UPS is in stand-by mode, run the start-up sequence. If the STAND-BY OFF mode has been selected, change the operating mode, as this mode only powers the loads during a blackout. If the UPS has malfunctioned and the automatic bypass is out of use, insert the maintenance bypass (SWMB) and contact the nearest service center.
R
Robert TorresSep 5, 2025
What does L11 error code mean on Riello UPS?
- M
  Madison RiveraSep 6, 2025
  If the display of your Riello UPS shows the following code L11, it indicates a static bypass rupture or fault. Activate the maintenance bypass (SWMB) if present. Turn the UPS off and back on again. Exclude the maintenance bypass and if the problem persists, contact the nearest service centre.
N
nsmithSep 5, 2025
What does F09 error code mean on Riello UPS?
- S
  Steve TorresSep 5, 2025
  If the display of your Riello UPS shows one or more of the following codes: F09, F10, it indicates a fault in the input stage of the UPS. Activate the maintenance bypass (SWMB) if present, turn the UPS off and back on again and exclude the maintenance bypass. If the problem persists, contact the nearest service centre.
M
Matthew BeckAug 25, 2025
Why is my Riello UPS running on battery when mains power is on?
- T
  Tyler HughesAug 25, 2025
  If the Riello UPS is operating off the batteries even though mains power is present, it could be due to the intervention of the upstream protection device. In this case, restore the protection, but first ensure there is no overload or short circuit on the UPS output. Alternatively, the input voltage may be outside the allowed operating values. If this is the case, wait for the input mains voltage to return within the tolerance limits; the UPS will then automatically return to mains operation.
B
Brittany SmithSep 3, 2025
What to do if Riello UPS display and fans are off, but load is powered?
- H
  Holly PaceSep 3, 2025
  If the display is off, the fans are off but the load is powered, it indicates a fault in the auxiliary power supplies and that the UPS is in bypass supported by the redundant power supply. Activate the maintenance bypass (SWMB) if present. Switch off the UPS, wait for a minute and turn the UPS back on. If the display does not turn on or if the sequence fails, contact the nearest service centre, leaving the UPS in manual bypass mode.
A
Amber ElliottSep 3, 2025
What does F19 error code mean on Riello UPS?
- J
  Jeremy TurnerSep 3, 2025
  If the display of your Riello UPS shows the following code F19, it indicates a battery charger fault. Open the battery fuse holders (SWBATT) and insert the maintenance bypass (SWMB) if present, turn the UPS off completely. Turn the UPS back on and if the problem persists, contact the nearest service centre.
S
Sarah SmithSep 2, 2025
What does L37 error code mean on Riello UPS?
- W
  Wendy WilliamsSep 2, 2025
  If the display of your Riello UPS shows one or more of the following codes: F37, L37, it could be due to ambient temperature higher than 40°C, heat sources close to the UPS, ventilation slits obstructed or too close to the walls, or a fault in the temperature probe or in the battery charger cooling system. Eliminate the cause of the overtemperature. Activate the maintenance bypass (SWMB) if present, open the battery fuse holder isolators (SWBATT) and wait for the temperature of the battery charger heat sink to drop. Close the battery fuse holders. If the problem persists, contact the nearest service centre. Never open the SWBATT fuse holders during battery operation.
B
Brett RuizAug 31, 2025
What to do if Riello UPS shows A30 or A32 and won't start?
- M
  Mary MoranAug 31, 2025
  If the display of your Riello UPS shows one or more of the following codes: A30, A32 and the UPS does not start up, it could be because the ambient temperature is below 0°C. Heat the environment, wait for the heat sink temperature to rise above 0°C and then start up the UPS. It could also be a fault in the heat sink temperature probe. Activate the maintenance bypass (SWMB) if present, turn the UPS off and back on again and exclude the maintenance bypass. If the problem persists, contact the nearest service centre.

Riello UPS Sentinel Dual SDU 10000 Specifications

General

Power Rating	10000 VA
Input Frequency	50/60 Hz
Output Frequency	50/60 Hz
Waveform	Sine Wave
Efficiency	Up to 95%
Communication Interface	USB, RS232, SNMP
Battery Type	Sealed Lead-Acid
Battery Runtime	Varies based on load
Operating Temperature	0 to 40 °C
Protection	Overload, short circuit, over temperature
Output Power	10 kVA / 9 kW
Input Voltage	220/230/240 V single phase + N or 380/400/415 V three phase + N
Output Voltage	220/230/240 V single phase + N
Technology	Double Conversion Online

Summary

PRESENTATION

DISPLAY PANEL VIEW

Overview of the UPS display panel, buttons, and indicators.

INSTALLATION

INSTALLATION ENVIRONMENT

Recommended conditions and precautions for installing the UPS and battery box.

TOWER VERSION

Steps for configuring and installing the UPS in a tower orientation.

TOWER VERSION WITH BATTERY BOX

Instructions for installing the UPS and battery box together in tower configuration.

RACK VERSION

Procedure for converting and installing the UPS or battery box into a rack.

POWER CONNECTION

Guidelines for connecting the UPS to the mains power supply and load.

INTERNAL PROTECTIVE DEVICES OF THE UPS

Overview of internal fuses for rectifier, output, and battery protection.

EXTERNAL PROTECTIVE DEVICES

Recommendations for upstream protection devices for input and bypass lines.

CONNECTIONS

Diagrams and instructions for wiring the UPS terminals.

WIRING DIAGRAMS FOR CONNECTING TO THE ELECTRICAL SYSTEM

BATTERY BOX INSTALLATION

CONFIGURING THE RATED BATTERY CAPACITY

USE

CONNECTIONS AND SWITCHING ON FOR THE FIRST TIME

Initial setup and power-on procedure for the UPS.

SWITCHING ON FROM THE MAINS

SWITCHING ON FROM THE BATTERY

SWITCHING OFF THE UPS

DISPLAY PANEL MESSAGES

MEASUREMENT DISPLAY AREA

OPERATING MODE CONFIGURATION

Guide to selecting and configuring different UPS operating modes.

MANUAL BYPASS

BATTERY PACK REPLACEMENT (ONLY FOR 5 - 6 KVA)

Step-by-step guide for replacing the battery pack on 5-6 kVA models.

SOFTWARE

MONITORING AND CONTROL SOFTWARE

CONFIGURATION SOFTWARE

UPS CONFIGURATION

Table detailing configurable UPS functions and their default settings.

COMMUNICATION PORTS

RS232 CONNECTOR

TROUBLESHOOTING

Basic Operation and Power Issues

Troubleshooting for UPS power and stand-by mode issues.

Troubleshooting Specific Display Codes (Page 37)

More Display Code Troubleshooting (Page 38)

Environmental and Bypass Faults Troubleshooting (Page 39)

STATUS / ALARM CODES

Faults

Critical problems that may cause the UPS to halt.

Locks

Codes indicating that the UPS or a part of it is locked due to faults.

Related product manuals

Preview: Sentinel Dual SDU 4000

Sentinel Dual SDU 4000

Sentinel Dual SDU 6000

SENTINEL DUAL SDL 10000

SENTINEL DUAL SDL 6500 TM

Preview: Riello UPS SENTINEL DUAL Series

Riello UPS SENTINEL DUAL Series

Preview: CSS SENTINEL TOWER CAM 3

CSS SENTINEL TOWER CAM 3

SENTINEL POWER GREEN SPM 6

SENTINEL POWER GREEN SPH 8

Preview: SENTINEL POWER GREEN Series

SENTINEL POWER GREEN Series

SENTINEL POWER GREEN SPH 20 ER

SENTINEL POWER GREEN SPH 10 ER

Preview: Riello UPS sentryum S3U

Riello UPS sentryum S3U