When something goes wrong
When something goes wrong and your Alarm begins to sound,
a few things occur:
1. The central monitoring station calls you.
If they can’t reach you, they call your
emergency contact.
2. The central monitoring station asks you for
your verbal security password. If you provide
the wrong password, they dispatch the
authorities.
3. The central monitoring station asks you
if everything is OK, or if you want to have
emergency responders dispatched to
your home.
4. Emergency responders arrive at your home.
When they arrive, they make sure you and
your family are OK, and then check the
premises. Emergency responders always
check the premises before leaving.
Emergency contacts
If you’re not available when an alarm occurs,
the central monitoring station calls your
emergency contact. This person can be a family
member, friend, or neighbor whom you trust to
act responsibly in your stead if an emergency
occurs.
If an emergency happens, the monitoring
station calls you to see if things are OK. You
should add the monitoring station phone
number (shown below) to your contacts so
you’ll recognize it when they call.
When you’re choosing your emergency contact,
make sure they are willing and able to do the
following things:
• They must answer the phone and provide your
verbal passcode.
• They must be available to go to your address
within 60 minutes if requested by the Police or
Fire Department.
• They must have a key or be otherwise able to
give the Police or Fire Department access to
your home.
• They must be knowledgeable about how
to operate and disarm your alarm system
if directed to do so by the Police or Fire
Department.
Add our monitoring center to your contacts:
833-209-2159
(Ring Protect Plus subscribers only) (Ring Protect Plus subscribers only)
2120