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Rinnai B24 - User Manual

Rinnai B24
40 pages
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To Suit Water Heater Models -
INFINITY 32 REU-VR3237WG
INFINITY 26 REU-VR2626WG
INFINITY 26 Plus REU-VRM2630WD
INFINITY 26i REU-VR2632FFUG
INFINITY 20 REU-VR2024WG
INFINITY 16 REU-VR1620WG
INFINITY ENVIRO 32 REU-KM3237WD
INFINITY ENVIRO 26 REU-KM2635WD
B16 REU-VR1620WB
B20 REU-VR2024WB
B24 REU-VR2426WB
HD250e REU-VRM3237WC
HD200e REU-VRM2632WC
HD200i REU-VRM2632FFUC
Operation / Installation
Manual
Rinnai continuous flow water heaters
This appliance shall be installed in accordance with:
• Manufacturers Installation Instructions
• Current AS/NZS 3000, AS/NZS 3500 & AS/NZS 5601
• Local Regulations and Municipal Building Codes including local OH&S requirements
This appliance must be installed, maintained and removed by an Authorised Person.
For continued safety of this appliance it must be installed operated and maintained
in accordance with the manufacturers instructions.

Table of Contents

Questions and Answers

  • D
    Dawn DavisAug 3, 2025
    How to fix Rinnai Water Heater no ignition/no gas supply?
    • C
      Christopher DavisAug 4, 2025
      If your Rinnai Water Heater won't ignite due to a potential lack of gas supply, first, verify that the gas is turned on both at the water heater itself, and at the gas meter or cylinder.
  • J
    John HuynhAug 8, 2025
    What to do if Rinnai B24 has flame failure / low gas flow?
    • M
      michael75Aug 8, 2025
      If you're experiencing flame failure or low gas flow with your Rinnai Water Heater, start by checking that the gas is turned on at both the water heater and the gas meter or cylinder. Also, ensure there are no obstructions blocking the flue outlet.
  • D
    deborah12Aug 12, 2025
    What to do if Rinnai B24 does not start?
    • G
      gwhiteAug 12, 2025
      If your Rinnai Water Heater isn't starting, make sure the power is on at the unit and check that the isolation valves are open.
  • V
    Victoria GreerAug 16, 2025
    How to fix noticeable reduction in water flow in Rinnai Water Heater?
    • J
      Jesse HopkinsAug 16, 2025
      If you notice a reduction in water flow with your Rinnai Water Heater, the inlet water filter may need cleaning. A service call is recommended.
  • C
    Carrie LarsonAug 20, 2025
    What to do if Rinnai B24 Water Heater starts then the water goes cold?
    • H
      Heather DeleonAug 20, 2025
      If your Rinnai Water Heater starts but the water goes cold, verify that the power is still on and try opening your hot water tap further.
  • T
    Terry GarciaAug 25, 2025
    How to check for condensate pipe blockage in Rinnai B24?
    • S
      shawjoeAug 26, 2025
      If you suspect a condensate pipe blockage in your Rinnai Water Heater, check the condensate drain path for any obstructions.
  • C
    Catherine BranchAug 29, 2025
    What to do if Rinnai B24 Water Heater water will not flow on power reinstatement?
    • A
      Anna RobinsonAug 29, 2025
      If you experience a power interruption while filling a bath and the water doesn't flow when power is restored to your Rinnai Water Heater, turn off all hot water taps and press the On/Off button twice.

Summary

REGULATORY INFORMATION

Notice to Victorian Consumers

Specific requirements for Victorian consumers regarding licensed installers and compliance certificates.

WARNING ABOUT HOT WATER

DANGER BEWARE OF SCALDING HAZARDS

Highlights risks of scalding, especially for vulnerable groups, and provides essential safety advice.

FEATURES AND BENEFITS

IMPORTANT INFORMATION

Incompatible with Solar Water Heating Systems

Notes that Rinnai continuous flow water heaters are incompatible with solar water heating systems.

Water Temperature and Flue Outlet Steam

Advises checking water temperature and explains normal flue outlet steam.

Freezing Conditions

Details procedures for preventing freezing during cold weather.

OPERATION WITHOUT CONTROLLERS

Automatic Start and Hot Water Safety

Explains automatic operation and reiterates hot water safety precautions.

GENERAL WATER CONTROL INFORMATION

Maximum Delivery Temperatures

Lists factory pre-set temperatures for various models and their adjustability.

UNIVERSAL WATER CONTROLLERS

About the Universal Water Controller (MC-91 Q)

Details the components, indicators, and functions of the MC-91Q controller.

Controller Operation and Temperature Adjustment

Guides on turning on, transferring priority, and setting water temperature.

Checking Water Temperature Before Use

Crucial safety reminder to check water temperature before use, especially for children.

DELUXE BATHROOM WATER CONTROLLERS

About the Deluxe Bathroom Water Controller (BC-100 V)

Details the features, indicators, and functions of the BC-100V controller.

Controller Operation and Settings

Instructions for activating the controller and setting sound options.

DELUXE KITCHEN WATER CONTROLLERS

About the Deluxe Kitchen Water Controller (MC-100 V)

Details the features, indicators, and functions of the MC-100V controller.

Controller Operation and Sound Options

Instructions for activating the controller and setting sound options.

SMARTSTART PRE-HEAT OPERATION

About the Smartstart Preheat System

Overview of the Smartstart® preheat system and its benefits for water savings.

Preheat Function Activation

Step-by-step guide on how to activate the Smartstart® preheat function.

TROUBLESHOOTING

Error Codes and Remedies

Lists common error codes and their corresponding remedies for diagnosing faults.

Troubleshooting Without Controllers

Provides guidance for common issues when no water controllers are fitted.

INSTALLATION MANUAL

General Installation Instructions

Covers regulations, model applicability, location, and pipe sizing for installation.

Condensate Drain (REU-KM Models Only)

Specific considerations and installation requirements for condensate drain pipes.

Water Controller Installation

Details on installing Rinnai water controllers, including positioning and cabling.

Commissioning

Procedures for testing, setting, and verifying the installed appliance.

HORIZONTAL FLUE TERMINAL CLEARANCES

Flue Terminal Clearances

Provides minimum clearance values from flue terminals to building structures and openings.

HORIZONTAL OBSTRUCTIONS

Obstruction Clearance Requirements

Details minimum horizontal clearance from obstructions facing the flue terminal.

APPLIANCE AND WATER CONTROLLER DIMENSIONS

Appliance and Controller Dimensions

Provides key measurements for Rinnai appliances and water controllers.

CO-AXIAL FLUEING FOR INTERNAL MODELS

FFU Flue System and Installation Methods

Covers FFU flue system requirements and basic installation methods.

Multiple Terminal Installations

Discusses terminal clearances for side-by-side installations of multiple units.

CONDENSATE DRAIN (REU-KM MODELS ONLY)

Condensate Drain Pipe Considerations and Installation

Lists important considerations and guidelines for condensate drain pipe installation.

WATER CONTROLLER INSTALLATION

Controller Compatibility and Positioning

Details compatibility with Rinnai controllers and guidelines for positioning.

Fitting the Universal Water Control (MC-91 Q)

Step-by-step instructions for installing the MC-91Q controller.

COMMISSIONING

Testing Procedures and Delivery Temperature

Outlines testing procedures and explains delivery temperature settings.

ACCESSORIES

Accessory Descriptions

Describes available accessories like Recess Box, Pipe Cover, and Security Cage.

PRODUCT RECORDS

Recording Appliance Details

Section for recording model, retailer, installer, and compliance information.

Rinnai B24 Specifications

General IconGeneral
Gas TypeNatural Gas or Propane
Minimum BTU Input15, 000 BTU/hr
Energy Factor0.82
VentingDirect Vent or Power Vent
Temperature Range98°F - 140°F
Electrical Requirements120 VAC
Warranty12 years heat exchanger, 5 years parts, 1 year labor
Vent Size3" or 4"

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