RMF Systems CMS 2 - 3 Warranty, Limitations and Disclaimers

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As a policy of continual improvement, RMF reserves the right to alter the specification without prior notice.
201.028 REV 1 Date of Issue: 18 June 2018
3 Warranty, Limitations and Disclaimers
RMF Systems warrants that the products that it manufactures and sells will be free from defects in material,
workmanship & performance for a period of 12 months from the date of shipment.
Hardware/Firmware
Should the hardware prove defective during the warranty period, RMF Systems, at its discretion, will either repair
the defective product or replace it with an equivalent product in exchange for the defective unit without charge
for parts, labour, carriage and insurance.
Software
RMF Systems warrants that software will operate substantially in accordance with its functional specification for
12 months from date of shipment provided that the integrity of the operating environment has not been
compromised through misuse, inappropriate handling, abnormal operating conditions, neglect or damage
(unintentional or otherwise) or the introduction of third party product (software or hardware) that in any way
conflicts with the RMF Systems product.
Eligibility
This warranty extends to the original purchaser only or to the end-user client of an RMF Systems authorised
affiliate.
How to obtain service?
To obtain service under the terms of this warranty, the customer is required to notify RMF Systems before the
expiration of the warranty period and to return the item in accordance with RMF Systems product return policy.
Any product returned for warranty repair must be accompanied by a full fault report specifying the symptoms and
the conditions under which the fault occurs. Should RMF Systems incur additional cost as a result of a failure to
complete the appropriate paperwork, an administrative charge may be levied.
Exclusions
This warranty shall not apply to any defect, failure or damage caused by improper use or improper or inadequate
care. RMF Systems shall not be obligated to provide service under this warranty if:
a) Damage has been caused by a failure to make a full and proper inspection of the product (as described by the
documentation enclosed with the product at the time of shipment) on initial receipt of the product following
shipment;
b) Damage has been caused by the attempts of individuals, other than RMF Systems staff to repair or service the
product;
c) Damage has been caused by the improper use or a connection with incompatible equipment or product
including software applications.
Charges
Under cover of this warranty, RMF Systems will pay the carriage and insurance charges for the shipment of
defective product back to site of manufacture and for its return to the client’s original site of despatch except
when:
a) RMF Systems product return policy has not been followed.
b) Product failure is caused by any of the exclusions described above, when the customer will be liable for the full
cost of the repair (parts and labour) plus all carriage and insurance costs to and from RMF Systems premises.
c) The product is damaged in transit and a contributory cause is inadequate packaging. It is the customer’s
responsibility to ensure that the packaging used to return equipment to RMF Systems is the same, or has