17
Issue Solution
Unable to power on
•
Battery low. Put the robot on the dock and charge it before use.
•
Battery temperature too low or too high. Only use the robot within the range of 4-40°C
(39-104°F).
Unable to charge
•
Dock not connected to power. Check whether both ends of the power cord are properly
connected.
•
Poor contact. Clean the charging contacts of the dock and the robot.
•
Check that the status indicator light is on.
Slow charging
•
When used at high or low temperatures, the robot will automatically reduce its charging
speed to extend battery life.
•
Charging contacts dirty. Wipe them with a dry cloth.
Unable to return to dock
•
Too many obstacles near the dock. Clear them up or move the dock to an open area.
•
Robot too far from the dock. Place it closer and retry.
Abnormal behavior
•
Restart the robot.
Noise during cleaning
•
The main brushes, side brush, or main wheels may be jammed. Turn off the robot and clean them.
•
The omnidirectional wheel may be jammed. Use a screwdriver to remove it for cleaning.
•
VibraRise module abnormal. Check that the module is installed properly or if any objects are jammed.
Unable to connect to WiFi
•
WiFi disabled. Reset the WiFi and try again.
•
Poor WiFi signal. Move the robot to an area with better WiFi.
•
Abnormal WiFi connection. Reset the WiFi, download the latest app version and retry.
•
Unable to connect to WiFi abruptly. There may be an error with your router settings. Contact
Roborock customer service for help with troubleshooting.
Is power always being drawn when
the robot is on the dock?
•
The robot will draw power while it is docked to maintain battery performance, but the power
consumption is extremely low.
Common Issues
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