31RF-RBWS02
Troubleshooting
Check this information for a possible solution before calling for
assistance.
General troubleshooting
• Every Rocketboost network must contain only one hub device, which
helps other Rocketboost devices join the network.
• You can turn any Rocketboost sender or sender/receiver into a hub
by using the HUB STATUS or HUB ENABLE switch on the back of the
device. The network can only have one hub.
• The hub device must have power for the audio network to operate.
The hub can be in standby (power-saving mode), but must remain
plugged in.
• The existing hub device will be the device with the green power
indicator.
• The unobstructed operating range of a Rocketboost network is 150 feet
(45 meters).
• Each network must contain both a sender device and a receiver device.
Do you have both a sender and a receiver device?
Problem Solution
No communication between the
Rocketboost sender and receiver
devices.
• Make sure that the power indicators of the Rocketboost sender and receiver devices are
lit solidly. If the indicators are blinking, see “Establishing communication” on page 21.
• If the joining process is failing, make sure that only one of your Rocketboost devices has
the Hub switch enabled. Note that the hub device will be the only device with the
green power indicator. Non-hub devices have a blue power indicator.
No sound • Check the volume level of the wireless speaker or audio sources connected to the
sender.
• Make sure that all of the audio cables are connected correctly.
• Make sure that the power indicators of the Rocketboost sender and receiver devices are
lit solidly. If the indicators are blinking, see “Establishing communication” on page 21.
• Make sure the audio source connected to your sender is On.
• Make sure the sender or receiver devices are not Muted. The Rx indicator light blinks
when the device is muted.
10-1209 RF-RBWSO2_MAN_V3.fm Page 31 Monday, October 25, 2010 2:23 PM
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