Customer Support
R&S
®
FPL1000
89Getting Started 1323.1602.02 ─ 07
8 Customer Support
8.1 Collecting Information for Support
If problems occur, the instrument generates error messages which in most cases
will be sufficient for you to detect the cause of an error and find a remedy.
Error messages are described in the "Troubleshooting" section of the user man-
uals.
In addition, our customer support centers are there to assist you in solving any
problems that you may encounter with your R&S FPL1000. We will find solutions
more quickly and efficiently if you provide us with the information listed below.
●
Windows Event Log Files
Windows records important actions of applications and the operating system
in event logs. You can create event log files to summarize and save the exist-
ing event logs (see "To create Windows event log files" on page 90).
●
System Configuration: The "System Configuration" dialog box (in the
"Setup" menu) provides information on:
System Configuration: The "System Configuration" dialog box (in the "Sys-
tem Configuration" menu of the soft front panel) provides information on:
– Hardware Info: hardware assemblies
– Versions and Options: the status of all software and hardware options
installed on your instrument
– System Messages: messages on any errors that may have occurred
An .xml file with information on the system configuration ("Device Footprint")
can be created automatically (using the DIAGnostic:SERVice:SINFo com-
mand or as described in "To collect the support information" on page 90).
●
Error Log: The RSError.log file (in the
C:\ProgramData\Rohde-Schwarz\ZNL-FPL\log directory) contains a
chronological record of errors.
●
Support file: a *.zip file with important support information can be created
automatically (in the C:\ProgramData\Rohde-Schwarz\ZNL-FPL\user
directory). The *.zip file contains the system configuration information ("Device
Footprint"), the current eeprom data and a screenshot of the screen display.
Collecting Information for Support
To Next Page
Loading...
