Obtaining Technical Support
R&S
®
ZNB/ZNBT
78Getting Started 1316.0062.02 ─ 26
8 Obtaining Technical Support
The instrument generates error messages which are usually sufficient for you to detect
the cause of an error and find a remedy. Error message types are described in the
R&S ZNB/ZNBT User Manual; refer to section "Error Messages and Troubleshooting".
In addition, the system "Info" dialog offers valuable troubleshooting information. This
dialog can be opened via the "Info..." button in the SYSTEM – [SETUP] > "Setup" soft-
tool tab.
Finally, our customer support centers are there to assist you in solving any problems
with your network analyzer.
The required troubleshooting information can also be generated in the system "Info"
dialog. "Save Report" collects the following information:
●
Setup, option, and hardware information, error log, and selftest results.
This information can also be retrieved using the "Save..." function of the "Info" dia-
log.
●
Current eeprom data.
●
A screenshot of the VNA display.
●
The latest 5 exception dumps.
The resulting *.zip file is written to the report directory
C:\Users\Public\Documents\Rohde-Schwarz\Vna\Report. Its file name con-
tains the current date and time, e.g. report_20180228_1658.zip.
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