Tallies and Contact Closures
Tallies and contact closures are simple open collectors
(tallies) or relays (contact closures) that the switcher uses
to signal other devices, and users, that a particular video
source is on-air. Typically, tallies are used to light a red
light on a camera to show people that they are on-air and
what camera they should be looking at.
You can only assign a single source to a tally/contact
closure, but you can assign multiple tallies/contact
closures to the same source.
Device Control
The switcher can control a number of external devices,
such as video servers and robotic cameras. For a complete
list of supported devices, and information on how to set
up and control these devices, visit the Ross Video website
(help.rossvideo.com/acuity-device/).
Technical Support
At Ross Video, we take pride in the quality of our
products, but if a problem does occur, help is as close as
the nearest telephone.
Our 24-Hour Hot Line service ensures you have access
to technical expertise around the clock. After-sales
service and technical support are provided directly by
Ross Video personnel. During business hours (eastern
standard time), technical support personnel are available
by telephone. Outside of normal business hours and on
weekends, a direct emergency technical support phone
line is available. If the technical support personnel who
is on call does not answer this line immediately, a voice
message can be left and the call will be returned shortly.
Our Technical support staff are available to react to any
problem and to do whatever is necessary to ensure
customer satisfaction.
Warranty and Repair Policy
Ross Video Limited (Ross) warrants its switchers and
related options, to be free from defects under normal use
and service for a period of ONE YEAR from the date of
shipment. Fader handle assemblies are warranted for the
life of the product. If an item becomes defective within
the warranty period Ross will repair or replace the
defective item, as determined solely by Ross.
Warranty repairs will be conducted at Ross, with all
shipping FOB Ross dock. If repairs are conducted at the
customer site, reasonable out-of-pocket charges will
apply. At the discretion of Ross, and on a temporary loan
basis, plug in circuit boards or other replacement parts
may be supplied free of charge while defective items
undergo repair. Return packing, shipping, and special
handling costs are the responsibility of the customer.
Software upgrades for switchers may occur from time to
time, and are determined by Ross Video. The upgrades
are posted on the Ross Video website, and are free of
charge for the life of the switcher.
This warranty is void if products are subjected to misuse,
neglect, accident, improper installation or application,
or unauthorized modication.
In no event shall Ross Video Limited be liable for direct,
indirect, special, incidental, or consequential damages
(including loss of prot). Implied warranties, including
that of merchantability and tness for a particular
purpose, are expressly limited to the duration of this
warranty.
This warranty is TRANSFERABLE to subsequent
owners, subject to Ross Video's notication of change
of ownership.
Acuity UHD Configuration Guide (v9.1) — Features • 11
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