Rotec Versatech 1100 - Product Return Policy

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1.9 Return policy
1.9.1 Non compliant product
If a Rotec International product is not according to the original order invoice, the
problem must be notified within 48 hours after the time of delivery. Actions necessary to
correct the situation will be at Rotec International’s expense and will be made as soon as
possible, following the notification of the non compliancy.
1.9.2 Damaged product
It is the responsibility of the receiver to verify the shipment even if the box(es)
seems to be in good condition. If there is any damage, it must be indicated on the bill
of lading. Rotec International must be informed of the situation within 24 hours of
receipt of goods in order to notify the carrier as soon as possible. If Rotec International is
not informed within 24 hours or the damages are not indicated on the bill of lading, the
customer may have to pay all the costs incurred to replace or repair the damaged product.
1.9.3 Returned product
Returned goods require a RGA number and are subject to a 25% restocking fee.
Furthermore, the customer must pay the transport charges. For more information, please
contact our customer service.