Hardware Installation and Reference Guide Troubleshooting
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6 Troubleshooting
6.1 General Troubleshooting Flowchart
Start
Check whether the AP is installed
properly.
Check whether the power supply is
properly connected.
Check whether the LED is normal.
Check whether cables are properly
connected with ports.
Contact Ruijie technical support to
check whether hardware faults exist.
Finish
6.2 Common Faults
The status LED is off after the AP is powered on.
○ If the AP is powered by PoE, verify that the PSE is 802.3bt-compliant and the Ethernet
cable is connected properly.
○ If the AP is powered by a DC adapter, verify that the adapter has mains input and works
properly and the adapter supports 48 V DC output.
The Ethernet port or the optical port does not work after the Ethernet cable or the optical
cable is plugged in.
○ Check whether the peer device is working properly. Then verify that the cable is capable
of providing the required data rate and is properly connected.
The client cannot find the AP.
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