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15. GUARANTEE
ATTENTION
In order to apply the guarantee, you should contact your dealer
or Sagemcom helpdesk at 0845 0900316.
Proof of purchase will be required. Should any malfunctioning arise,
the dealer or Sagemcom helpdesk will advise you what to do.
If you bought your equipment from Sagemcom directly, the following shall apply:
1) Sagemcom undertakes to remedy by repair, free of charge for labour and replacement parts, any
defects in the equipment during a period of twelve (12) months from the date of original delivery of the
equipment, where those defects are a result of faulty workmanship.
During this twelve-month guarantee period, the defective equipment will be repaired free of charge; the
customer must however return the defective equipment in its original package with all accessories at his/
her own expense, to the address given by Sagemcom After Sales Department, the phone number of
which can be found on the delivery slip. Unless the customer has concluded with Sagemcom a
maintenance contract for the equipment which specifically provides for repairs to be carried out at the
customer's residence, the repairs will not be carried out on the equipment at the customer's residence.
The following sentence applies to purchases of equipment for the customer's trade, business or
profession.
Except as otherwise expressly provided in this Document and to the extent permitted by law, Sagemcom
makes no representations or warranties, express or implied, statuette or otherwise, and to such extent,
all terms and conditions implied by law are hereby excluded.
This guarantee does not affect the Customer's statutory rights.
2) Exclusions from Guarantee
Sagemcom shall have no liability under the guarantee in respect of:
- damage, defects breakdown or malfunction due to:
- failure to properly follow the installation process and instructions for use, or
- an external cause to the equipment (including but not limited to, lightening, fire, shock or water
damage of any nature),
- or
- modifications made without the written approval of Sagemcom, or
- a failure or neglect to maintain the equipment or inappropriate maintenance, or
- unsuitable operating conditions, particularly of temperature and humidity, or
- repair or maintenance of the equipment by persons not authorised by Sagemcom, or
- the removal and/or destruction of the label positioned on the fixation screw of the lower plastic cover,
• wear and tear from normal daily use of the equipment and its accessories,
• damage due to insufficient or bad packaging of equipment when returned to Sagemcom,
• supply of new versions of software,
• work on any equipment or software modified or added without the prior written consent of
Sagemcom,
DTR67_ EN.book Page 46 Mardi, 20. avril 2010 2:46 14
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