Need help? Visit https://www.t-mobile.com/internethelp
or call T-Mobile customer service at 1-844-275-9310
or call Metro support service at 1-888-8Metro8
Caution: Keep indoor devices out of direct sunlight. Prolonged exposure to direct sunlight can damage the device.
Access the SIM card from the bottom of the gateway.
Refer to the section “Technical Specifications” for the gateway’s operating temperature ranges
1.
Power off the gateway by removing the power cable from the gateway and from the electrical outlet
2.
Use the finger slide open the SIM door
3.
The SIM card socket supports push-in and push-out installation
4.
With the SIM door open, press on the pre-installed SIM tray and release.
5.
The spring-loaded mechanism will eject the SIM tray
6.
Carefully remove the pre-installed SIM tray
7.
Remove the original SIM card from the tray.
8.
Press the new SIM card onto the tray until it snaps into place
9.
Insert and press the SIM tray with the new SIM card into the slot
10.
Be sure the SIM tray clicks into place to ensure that it is properly installed
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