Need help? Visit https://www.t-mobile.com/internethelp
or call T-Mobile customer service at 1-844-275-9310
or call Metro support service at 1-888-8Metro8
Understanding the LCD
The gateway’s LCD is located on front of the device. The LCD serves as a dashboard where you can quickly obtain
information of the following types:
•
Connection
•
Devices
•
Language Settings
•
Messages
Press left or right arrow ( < or > ) on the LCD panel with your finger to move between screens. The position of the illuminated dot on the
bottom of the screen indicates where you are in the screen sequence.
The Connection screen is the first displayed after a successful startup sequence.
Connection
Like your phone, the gateway displays up to five bars on its Connection screen, indicating signal strength.
The number of bars you see represents the strength of the gateway’s current connection to the cellular network.
An X indicates the gateway is not connected to the cellular network.
Devices
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