Need help? Visit https://www.t-mobile.com/internethelp
or call T-Mobile customer service at 1-844-275-9310
or call Metro support service at 1-888-8Metro8
Setting up the T-Mobile 5G Gateway
Recommended Setup: Use the Mobile App
Using the Quick Start Guide and the T-Mobile Internet mobile app provides the easiest setup experience. The T-Mobile
Internet mobile app can be downloaded from either Google Play or the Apple App Store.
Manual Setup: Identify an Ideal Location
You will start by identifying the ideal location for your gateway — that location will meet the following criteria:
•
Near a window where the signal strength is strongest
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In an open space away from:
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Walls or obstructions
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Heat sources such as radiators, heat registers, stoves, or other heat producing appliances
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Heavy-duty appliances or electronics such as microwave ovens and baby monitors
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Metal fixtures, enclosures, cabinets, reinforced concrete, or pipes
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Near a power outlet
•
On an upper floor of the home or at least 6 feet off the floor
Connecting Power to the T-Mobile 5G Gateway
•
Place the gateway on a flat surface, such as a tabletop or similar; close to a window and near an electrical outlet
•
Minimize the number of obstructions as much as possible
•
Connect the gateway’s USB Type-C power cable to its Power port, then plug the other end of the power cable into a grounded
The first time you access your gateway, the “How to navigate this interface” displays on the LCD panel. Select “OK” to
continue the start up.
Download and install T-Mobile Internet mobile app using your smart phone, then the Mobile app establishes
communication and connects to the gateway.
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