Troubleshooting_ 145
Understanding display messages
Messages appear on the display screen to indicate the machine’s status or
errors. Some error messages are shown with graphics to help you
troubleshoot problem. Refer to the tables below to understand the
messages and their meaning, and correct the problem, if necessary.
Messages and their explanations are listed in alphabetical order.
• If a message is not in the table, reboot the power and try the
printing job again. If the problem persists, call for service.
• When you call for service, provide the service representative with
the contents of display message.
• Some messages may not appear in the display depending on
options or models.
• [color] indicates the color of toner or imaging unit.
• [tray number] indicates the tray number.
• [media type] indicates the media type.
• [media size] indicates the paper size.
• [error number] indicates the error number.
Message Meaning Suggested solutions
Actuator Fan
Failure [error
number]:Please
open/close door.
There is a problem in
the actuator fan.
Open and close the front
door. If the problem
persists, call for service.
Actuator Fan
Signal Failure
[error
number]:Please
open/close door.
There is a problem in
the actuator fan.
Open and close the front
door. If the problem
persists, call for service.
Actuator Motor
Failure [error
number]:Please
open/close door.
There is a problem in
the actuator motor.
Open and close the front
door. If the problem
persists, call for service.
Actuator Sensor
Failure [error
number]:Please
open/close door.
There is a problem in
the actuator sensor.
Open and close the front
door. If the problem
persists, call for service.
ADF System
Failure [error
number]:Call for
service if the
problem persists.
There is a problem in
the dual automatic
document feeder.
Turn the machine off and
back on again. If the
problem persists, call for
service.
Booklet maker
Error [error
number]:Please
open/close door.
There is a problem in
the booklet maker.
Open and close the
booklet finisher front
door. If the problem
persists, call for service.
[color] Imaging
Unit Failure [error
number]:Install
[color] imaging
unit again.
There is a problem in
the imaging unit.
Reinstall the imaging
unit. If the problem
persists, call for service.
[color] Imaging
Unit Failure [error
number]:Please
open/close door.
There is a problem in
the imaging unit.
Open and close the front
door. If the problem
persists, call for service.
[color] Imaging
Unit Failure [error
number]:Turn off
then on.
There is a problem in
the imaging unit.
Turn the machine off and
back on again. If the
problem persists, call for
service.
[color] imaging
unit is not
compatible. Check
user's guide.
The imaging unit you
have installed is not
for your machine.
Install a
Samsung-genuine
imaging unit designed for
your machine (see
"Available supplies" on
page 160).
[color] imaging
unit is not
installed. Install it.
The imaging unit is
not installed or the
imaging unit is not
properly installed.
Install the imaging unit. If
it is already installed, try
to reinstall the imaging
unit. If the problem
persists, call for service.
[color] imaging
unit is not original
Samsung. Check
user's guide.
The imaging unit you
have installed is not
for your machine.
Install a
Samsung-genuine
imaging unit, designed
for your machine (see
"Available supplies" on
page 160).
[color] imaging
unit requires
charger's cleaning.
Clean the unit.
The charger of
imaging unit need to
clean after the
specified number of
paper is printed out.
Clean the charger of
imaging unit (see
"Cleaning paper dust
stick and chargers of
imaging units" on
page 128).
[color] LSU Unit
Failure [error
number]:Turn off
then on.
There is a problem in
the LSU (Laser
Scanning Unit).
Turn the machine off and
back on again. If the
problem persists, call for
service.
[color] toner
cartridge Failure
[error
number]:Install
[color] toner
cartridge again.
There is a problem in
the toner cartridge.
Reinstall the toner
cartridge. If the problem
persists, call for service.
[color] toner
cartridge Failure
[error number]:
Install [color] toner
cartridge again.
The toner cartridge
you have installed is
not for your machine.
Install a
Samsung-genuine toner
cartridge designed for
your machine (see
"Check the type of the
toner cartridge for your
machine (see "Supplies
and accessories" on
page 160)." on
page 126).
Message Meaning Suggested solutions
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