ENG - 39
11 TROUBLESHOOTING
Before seeking assistance, check the following.
Soundbar does not turn on.
; Check whether the power cord of the
Soundbar is correctly inserted into the
outlet.
Soundbar works erratically.
; After removing the power cord, insert it
again.
; Power cycle the external device and try
again.
; If there is no signal, the Soundbar
automatically turns off after a certain
period of time. Turn on the power. (See
page 8.)
Remote control does not work.
; Point the remote directly at the Soundbar.
; Replace the batteries with new ones.
The red LED indicator light on the soundbar
stays on.
; The microphone is turned off. Turn on the
microphone. (See page 6.)
The Soundbar does not output any sound.
; The volume of the Soundbar is too low or
muted. Adjust the volume.
; When any external device (STB, Bluetooth
device, mobile device, etc.) is connected,
adjust the volume of the external device.
; For sound output of the TV, select
Soundbar. (Samsung TV: Home ( ) →
Menu → Settings ( ) → All Settings ( )
→ Sound → Sound Output → Select
Soundbar)
; The cable connection to the Soundbar may
not be loose. Remove the cable and
connect again.
; Remove the power cord completely,
reconnect, and turn the power on.
; Reset the product and try again.
(See page 38.)
If the TV is not connected via HDMI (eARC).
; Check whether the HDMI cable is correctly
connected to the eARC terminal.
(See page16)
; Connection may not be possible due to the
connected external device (set-top box,
game console, etc.). Directly connect the
Soundbar.
; HDMI-CEC may not be activated on the TV.
Turn on the CEC on the TV menu. (Samsung
TV: Home ( ) → Menu → Settings ( ) →
All Settings ( ) → Connection → External
Device Manager → Anynet+ (HDMI-CEC)
ON)
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