Problem Cause and Solution PAGE
Controller does not work.
▶Check if the camera and peripheral
devices are properly connected.
26
▶Verify the setups of ID, protocol, and baud
rates.
17~24
No picture is displayed on
monitor.
▶Check if power cable is securely
connected to the camera and the monitor.
Check if the video cable is properly
connected. Consult the operation manual
of the system controller connected to the
camera.
13~15
▶Check if the iris of the lens is closed.
Adjust the menu for the iris of the lens.
42
▶Check the camera's fixed shutter speed.
Adjust the camera's shutter menu.
42
The picture is too dark/
bright.
▶ Check the camera's Brightness menu.
Adjust the camera's Brightness menu.
42
The monitor displays a
white image.
▶Check if the iris of the lens is open.
Adjust the menu for the iris of the lens.
42
Picture is out of focus.
▶Check if the dome cover or the camera
lens is dirty or smudged. If it is, clean the
dirt off.
-
▶Verify the distance between the camera
and the subject, as well as the subject's
surroundings. Camera may have difficulty
focusing on a subject against a white
background.
-
▶ If Auto Focusing is having difficulty
focusing on a particular subject, set Focus
Mode to Manual and adjust the focus by
yourself.
39~40
▶ Use the camera's reset menu to restore
the camera settings in order to default.
77
▶Adjust Sharpness level.
50
Troubleshooting
Digital noise appears in
picture.
▶ Check if the video cable is properly
connected.
-
▶Make sure that the power cable and video
cable do not exceed the recommended
maximum lengths.
25
▶Adjust Sharpness level.
50
Picture's colors are not
good.
▶Check the White Balance.
41
▶Adjust Color Menu in Image Adj.
50
The picture is flickering.
▶ Check if the dome cover or the camera
lens is dirty or smudged. If it is, clean the
dirt off.
-
▶
Check if the camera is pointing directly at
a fluorescent light or sunlight. If so, change
the camera's direction to remove the
flickering.
-
Afterimages appear in
picture.
▶Check Sens-Up settings.
42
Camera switches between
color and B&W modes
frequently.
▶Adjust Duration and Dwell Time in Day &
Night menu.
49
A circular object appears on
screen when the camera is
pointing straight down.
▶You are seeing a pinpoint-like injection
artifact on the dome cover.
The camera is functioning normally.
-
Pan, tilt, zoom, and/or focus
do not work.
▶
Check if power cable is securely connected
to the camera and the monitor.
Check if the video cable is properly
connected.
Consult the operation manual of the system
controller connected to the camera.
13~15
▶Check if Pan Limit and/or Tilt Limit are set.
If so, remove the limit(s).
62~63
▶A motor or the lens may be overheated.
If so, contact your service personnel or
system provider for assistance.
-
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