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【7】AFTER-SALES SERVICE
7-1 Warranty and Provision
Sanwa offers comprehensive warranty services to its end-users and
to its product resellers. Under Sanwa's general warranty policy, each
instrument is warranted to be free from defects in workmanship or
material under normal use for the period of one (1) year from the date
of purchase.
This warranty policy is valid within the country of purchase only, and
applied only to the product purchased from Sanwa authorized agent or
distributor.
Sanwa reserves the right to inspect all warranty claims to determine
the extent to which the warranty policy shall apply. This warranty shall
not apply to fuses, disposables batteries, or any product or parts,
which have been subject to one of the following causes:
1.A failure due to improper handling or use that deviates from the
instruction manual.
2.A failure due to inadequate repair or modification by people other
than Sanwa service personnel.
3.A failure due to causes not attributable to this product such as fire,
flood and other natural disaster.
4.Non-operation due to a discharged battery.
5.A failure or damage due to transportation, relocation or dropping
after the purchase.
7-2 Repair
Customers are asked to provide the following information when
requesting services:
1.Customer name, address, and contact information
2.Description of problem
3.Description of product configuration
4.Model Number
5.Product Serial Number
6.Proof of Date-of-Purchase
7.Where you purchased the product
Please contact Sanwa authorized agent / distributor / service provider,
listed in our website, in your country with above information. An
instrument sent to Sanwa / agent / distributor without those
information will be returned to the customer.
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