Troubleshooting Guide
Error codes are shown on the main display for approx. 2 seconds. The program then returns automati-
cally to the previous mode.
Display Cause Solution
No segments appear No AC power is available Check the AC power supply
on the display
The power supply is not Plug in the power supply
plugged in
high The load exceeds the balance/ Unload the balance/scale
scale capacity
low or Err 54 Something is touching Move the object that is
the weighing pan touching the weighing pan
App.err. Cannot store data: Increase load
Load on weighing pan too
light or no sample on pan
while application is active
dis.err. Data output not compatible Change the configuration in
with output format the operating menu
prt.err. Interface port for printer Reset the menu factory settings,
output is blocked or
Contact your local Sartorius
Service Center
err 02 Calibration parameter Calibrate only when zero
not met; e.g.: is displayed
– balance/scale not tared – Press w to tare the balance/scale
– load on weighing pan – Unload the balance/scale
err 10 The w key is blocked when Press c to clear the tare
there is data in the second tare memory and release the tare key
memory (net-total); only 1 tare
function can be used at a time
err 11 Tare memory not allowed Press w
The weight readout Unstable ambient conditions Set up the balance/scale
changes constantly (excessive vibration or draft) in another area
at the place of installation
A foreign object is caught Remove the foreign object
between weighing pan and
balance/scale housing
The weight readout The balance/scale was not Calibrate/adjust the balance/scale
is obviously wrong calibrated/adjusted
Balance/scale not tared Tare or zero the balance/scale
before weighing before weighing
If any other errors occur, contact your local Sartorius Service Center.
Contact information: Please point your Internet browser to: http://www.sartorius.com
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