5 Troubleshooting Other issues
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5.4 Other issues
There are broken lines in the printed label
The ribbon is wrinkled. Adjust or reload the ribbon. Or, print a few labels until
the wrinkled part goes away.
The printhead is dirty. Clean the printhead.
An error occurred when writing data to the USB memory
Did you insert the USB drive?
Make sure the USB drive is plugged tightly into the port.
The USB drive might be broken. Replace it with another one.
The printer is unable to save files due to insufficient USB memory
Delete the files on your USB drive to free some space, or replace your USB drive
with an empty one.
The cutter is experiencing issues
If there is a paper jam, clear it.
The cutter has become loose. Fix the cutter in position and tighten it.
The cutter blade is not sharp anymore. Replace your cutter with a new one.
The printhead temperature is extremely high
The printhead temperature is controlled by the printer. If it is extremely high,
the printer will stop printing automatically, until the printhead is cool down.
After that, the printer will resume printing automatically, if there is any
unfinished print job.
The printhead is broken
￭ Contact your local dealer for assistance.
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