5 Troubleshooting Other issues
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5.3 Ribbon Problems
The ribbon is out
Load a new ribbon roll.
The ribbon is broken
Check the print darkness and adjust it if it is too high, and take the following
steps to fix the broken ribbon:
1. Unload the ribbon supply roll and take-up roll from the printer.
2. Pull the ribbon from the supply roll so it overlaps the broken end of the
take-up roll.
3. Tape the overlapped parts together.
4. Reload both rolls into the printer.
The ribbon is “printed out” with the media
The ribbon is not loaded correctly. See Section 2.4, “Loading Ribbon” to reload
the ribbon.
The printhead temperature is too high. Reload the ribbon and print a
configuration label to check the settings (see Section 3.2, “Self Test and Dump
mode”). If the print darkness is very high, adjust it in printer preference, or reset
your printer (see Section 3.3, “Restore Your Printer to Factory Settings”).
The ribbon is wrinkled
1. Make sure the ribbon is loaded correctly.
2. Rotate the Take-Up Wheel to straighten the ribbon.
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