5 Troubleshooting Media issues
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5 Troubleshooting
This chapter provides the information about printer problems and solutions.
5.1 Printer issues
The printer is not turned on
Did you attach the AC power cord?
Make sure the power supply’s connector is inserted into the printer power jack.
Check the power connection from the wall socket to the printer. Test the power
cord and the socket with other electrical devices.
Disconnect the printer from the wall socket, and connect it again.
The printer does not feed the media out
The media is not loaded correctly. See Section 2.3, “Loading Media” to reload
the media.
If there is a paper jam, clear it.
I accidentally press the feed button while the printer module is opened
Close the printer module and press the FEED button.
5.2 Media issues
The media is out
Load a new media roll.
The paper is jammed
Open the printer and clear the jammed paper.
Make sure the paper is held properly by the Media Guides.
The printing position is not correct
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