What to do if my Schlage Microphone system has no Wi-Fi connection?
If your Schlage Microphone system has no Wi-Fi connection, check the Wi-Fi configuration for the location. Ensure you have the correct SSID, Security type, Password, and, in some higher security configurations, the user ID.
What to do if Schlage Microphone system batteries are hot?
If the batteries in your Schlage Microphone system are hot, it could be because a battery is reversed. Replace all batteries, ensuring correct polarity as indicated by the markings in the battery pack. Verify the battery voltage is 6 VDC or more when new to confirm proper insertion.
What to do if my Schlage Microphone system denies valid cards?
If your Schlage Microphone system denies all valid cards after enrolling credentials and access files, it may be because the DPS (door position sensor) is not calibrated or there are activation or expiration date errors. Calibrate the DPS using your mobile application, as the DPS must be calibrated before access is granted. Also, check the User Credential information in the app to ensure you have enrolled the “User Configuration” with the proper access Activation and Expiration dates. The NDE clock is set automatically with the first communication to the Engage mobile application.
What to do if my Schlage Microphone system fails power up self test?
If your Schlage Microphone system fails the power up self-test, and you observe three RED LED blinks and beeps instead of three green ones, it might be due to the motor not being connected or low battery voltage. Check all three plug connections, and inspect for cut or pinched through door wires. Measure the battery voltage; it must be over 6 VDC.
What to do if I can't connect to Schlage Microphone system with BLE?
If you are unable to connect to your Schlage Microphone system with BLE and do not see the expected lock name, ensure the battery cover is installed to avoid Tamper Mode before BLE will work. The tamper switch could also be broken. Press “+” in the app. Install the battery cover. Turn the outside lever, and check for the name again by pressing “+” in the app.
What to do if the outside lever won’t go on Schlage Microphone system?
If the outside lever won’t go on your Schlage Microphone system, the key cylinder may be assembled incorrectly. See the Cylinder and Lever installation instructions. Check cam rotation and key rotation for handing.
General| Brand | Schlage |
|---|---|
| Model | NDE80 |
| Power Source | Battery |
| Key Override | Yes |
| Compatibility | Standard doors |
| Audit Trail | Yes |
| Keyway | Schlage C |
| Security | ANSI/BHMA Grade 1 |
| Weather Resistance | Yes |
| Type | Electronic Lock |
| Battery Type | AA |
| Connectivity | Wi-Fi |
| Finish | Various |
| Handing | Field-reversible |
| Backset | 2-3/4" |
| Strike | ANSI Strike |
| Operation | Keypad or App |
| Programming | Via App |
| Door Thickness | 1-3/8" to 1-3/4" |
Detailed instructions for installing the lock latch mechanism.
Lists required tools and important considerations for installation.
Guide for installing the strike plate and magnet.
Steps to ready the exterior part of the lock for installation.
Steps for mounting the backplate and managing the ribbon cable.
Guidance on correctly positioning and securing the lock on the door.
Steps to install the spring cage mechanism.
Instructions for fitting the interior cover plate.
Steps to detach the lock levers.
Describes installation for different types of lock handles.
Details on inserting batteries into the holder.
Steps for initial lock testing and self-diagnostic.
Information on operating the lock without the app.
Guide to setting up and using the mobile app.
Steps to connect and configure the lock with the ENGAGE app.
Process for adding users and their access credentials.
Steps to grant administrative access to other users.
Procedure to reset the lock to its original settings.
Instructions for entering a special firmware update mode.
Explains the meaning of different LED and beep patterns.
Solutions for frequent issues encountered during installation or operation.
Contact information for support.
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