Condition/Problem Thingsto Check Solution
No speed!RPM reading, Check data cable integrity All wires in cable should be intact. If any are cut or crimped,
Console displays "Please replace cable.
Stride" error code
Check data cable Be sure cable is connected securely and oriented properly. Small
connections/orientation latch on connector should line up and snap into place.
Check magnet position Magnet should be in place on pulley.
(requires shroud removal)
Check Speed Sensor (re- Speed sensor should be aligned with magnet and connected to
quires shroud removal) data cable. Realign sensor if necessary. Replace if there is any
damage to the sensor or the connecting wire.
Console shuts off (enters Check electrical (wall) Make sure unit is plugged into a functioning wall outlet.
sleep mode) while in use outlet
Check connection at front Connection should be secure and undamaged. Replace adapter
of unit or connection at unit if either are damaged.
Check data cable integrity All wires in the cable should be intact. If any are cut or crimped,
replace cable.
Check data cable Be sure cable is connected securely and oriented properly. Small
connections/orientation latch on connector should line up and snap into place.
Reset machine Unplug unit from electrical outlet for 3 minutes. Reconnect to
outlet.
Check magnet position Magnet should be in place on pulley.
(requires shroud removal)
Check Speed Sensor (re- Speed sensor should be aligned with magnet and connected to
quires shroud removal) data cable. Realign sensor if necessary. Replace if there is any
damage to the sensor or the connecting wire.
Fan will not turn on or will Check data cable integrity All wires in cable should be intact. If any are cut or crimped,
not turn off replace cable.
Check data cable Be sure cable is connected securely and oriented properly. Small
connections/orientation latch on connector should line up and snap into place.
Reset machine Unplug unit from electrical outlet for 3 minutes. Reconnect to
outlet.
Fan will not turn on, but Check for blockage of fan Unplug unit from electrical outlet for 5 minutes. Remove material
Console operates from fan. If necessary, detach the Console to help with removal.
Replace the Console if unable to remove blockage.
Unit rocks/does not sit Check leveler adjustment Adjust levelers until machine is level.
level
Check surface under unit Adjustment may not be able to compensate for extremely uneven
surfaces. Move machine to level area.
Foot pedals loose/unit dif- Hardware Tightly secure all hardware on the Pedal Arms and Handlebar
ficult to operate Arms.