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3. Remote support, which is often a Skype video conference call, is available during
Scientifica’s normal business hours. A remote support session can be scheduled
within one working day after identifying the need for such a session. The customer is
responsible for ensuring that the technical requirements are met, e.g. broadband
internet access, access to administrator rights of the operating system, firewall
settings etc.
4. While most technical issues can be dealt with either by telephone support or by
product exchange, Scientifica understands that there may be occasions when a
Sales Engineer will need to visit the customer’s site to undertake corrective
maintenance work. During the warranty period there is no charge for this service, but
outside of warranty the work will be charged at our standard hourly/daily rate plus
travelling expenses. Parts will be charged at Scientifica standard list price.
For any warranty queries please contact your local distributor or Scientifica Ltd directly.
Tel: +44 (0) 1825 749933
E-mail: info@scientifica.uk.com
9.0 About Scientifica
Scientifica manufactures and distributes equipment for electrophysiology and imaging.
Founded in 1997, the company operates from two sites, having its headquarters in Uckfield,
East Sussex, and its manufacturing facility in Maidenhead, Berkshire.
Scientifica collaborates with researchers in leading worldwide universities to develop its
products.
Exports account for more than 70% of sales. The US is its biggest market, followed by
France, Germany and the rest of Europe, and the company is now trading in the Far East,
India, and South America.
The company’s success has been recognised by the winning of many awards, including the
Queen's Award for Enterprise: International Trade in April 2012, and for Innovation in 2014.
Scientifica: Kingfisher Court, Bellbrook Industrial Estate, Uckfield TN22 1QQ
1, King’s Grove Industrial Estate, Grenfell Road, Maidenhead SL6 4DP
Scientifica Ltd: reg no 3286415
Registered address: Unit 19, Charlwoods Road, East Grinstead, RH19 2HL
10.0 Assembly Location
The Scientifica PatchStar is assembled in Scientifica’s manufacturing facility which is located
at:
Scientifica Ltd
1 Kings Grove Industrial Estate
Maidenhead
Berkshire
SL6 4DP
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