If a problem occurs ...
Flex 5000 | 33
If a problem occurs ...
Problem Possible cause Possible solution Page
The transmitter
does not switch
on
No connection to the power supply
system.
Check the connections of the power
supply unit.
15
The receiver
cannot be
switched on
The rechargeable battery is empty. Recharge the rechargeable battery.
16
The rechargeable battery is deep
discharged.
Recharge the rechargeable battery for
several hours. If the rechargeable
battery is deep discharged, the
charging process might take a while
to start (up to 1 hour).
No sound
No connection to the power supply
system.
Check the connections of the power
supply unit.
15
The audio plug is not properly
connected.
Check the audio plug connection. 11
The audio source is switched off. Switch the audio source on. –
The volume of the analog audio
source is either set to the minimum
or is on mute.
Increase the volume on the audio
source to at least a medium level/
deactivate the muting function on the
audio source.
–
The audio cable is defective. Replace the audio cable. –
The headphones are/induction
loop is not correctly connected to
the receiver.
Check the audio plug connection. 18
The headphones are muted or the
headphone volume is adjusted too
low.
Check the settings of the headphones
used.
–
The receiver is not correctly paired
with the transmitter (e.g.
additional stethoset receiver/
receiver).
Pair the receiver with the transmitter
again.
27
No audio signal
when a digital
audio source is
connected
Cables are connected to both the
digital and the analog audio input.
Remove the cable from the analog
audio input.
11
The connected digital audio source
uses an incompatible audio format.
The
Transmitter status
LED flashes
white and blue.
Set the audio format of your audio
source to “PCM”, with a sampling rate
of max. 96 kHz (see the instruction
manual of the audio source).
–
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