If a problem occurs ...
Flex 5000 | 35
If a problem occurs that is not listed in the above table or if the problem cannot be solved with the
proposed solutions, visit the Flex 5000 product page at www.sennheiser.com for the most up-to-date
list of frequently asked questions.
You may also contact your local Sennheiser partner for assistance.
To find a Sennheiser partner in your
country, search at www.sennheiser.com.
Leaving the range of the transmitter
The range of the transmitter largely depends on environmental con-
ditions such as wall thickness, wall composition etc. If the receiver
leaves the range of the transmitter, the audio first cuts out occa-
sionally until it finally cuts out completely. You hear alerts via the
receiver and the
Receiver status
LED flashes green (or red if the
rechargeable battery is almost empty).
If you re-enter the transmission rang
e within 5 minutes, the con-
nection is automatically re-established.
If you spend more than 5 minutes outside the transmission range,
the receiver switches off automatically.
The operating
time decreases
The rechargeable battery is
exhausted.
Have the rechargeable battery
replaced by an authorized Sennheiser
service partner.
26
A hearing profile
or the balance
cannot be
activated or
changed
The hearing profile and balance
protection is activated.
Deactivate the hearing profile and
balance protection.
30
More than one receiver is currently
connected to the transmitter.
This function is only possible when
only one stethoset receiver/receiver is
connected to the transmitter.
–
The receiver
does not connect
to the
transmitter
The receiver is not paired with the
transmitter.
Pair the receiver with the transmitter. 27
The distance to the transmitter is
too large.
Reduce the distance between the
receiver and the transmitter.
–
4 receivers are currently connected
to the transmitter.
Up to 4 stethoset receivers/receivers
can be simultaneously used with the
transmitter.
–
Problem Possible cause Possible solution Page
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